Transparency & information
Documents & Downloads
Access Thrive's pricing guide, policies, referral information and service agreement templates. Documents will be added here as they become available.
Pricing & Fees
1 documentOur current pricing guide and NDIS fee schedules.
Thrive Pricing Guide
Coming soonCurrent hourly rates and service fees for Support Coordination and Specialist Support Coordination, aligned to the NDIS Price Guide.
Policies & Procedures
4 documentsOur operational policies covering privacy, complaints, service delivery and participant rights.
Privacy Policy
Coming soonHow Thrive collects, stores, uses and protects your personal information.
Complaints and Feedback Policy
Coming soonHow to raise a concern or complaint, and how Thrive responds.
Service Delivery Policy
Coming soonOur approach to delivering support coordination, including how we work with participants and providers.
Participant Rights and Responsibilities
Coming soonA summary of your rights as an NDIS participant and what you can expect from Thrive.
Referral Documents
1 documentForms and information for LACs and other referrers.
Referral Information Sheet
Coming soonA one-page overview of Thrive's services and referral process for LACs and allied health professionals.
Service Agreements
1 documentTemplates and guides related to service agreements.
Service Agreement Template
Coming soonThe standard service agreement used when engaging Thrive as your support coordinator.
Adding documents: Upload PDF files to public/documents/ and update the file paths in src/pages/documents.tsx to make them available for download.